Overview: Ayesha ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Ayesha Customer Application in compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and Google Play Developer Policies.
1. Information We Collect
When you register and use the Ayesha Customer App, we collect the following types of data:
A. Personal Identification Information
- Account Details: Full Name, Email Address, Mobile Phone Number, Profile Photo (optional).
- Delivery Addresses: Street address, city, state, postal code, landmark, and saved address labels (Home, Work, Other).
B. Location Data
- Precise & Approximate Location: With your permission, we collect real-time GPS location while the app is in use to detect your delivery zone, show nearby restaurants, calculate delivery fees and delivery times, and accurately route delivery partners to your doorstep.
C. Order & Transaction Details
- Items ordered, restaurant selected, order notes, dine-in booking details, order history, invoice details, and transaction timestamps.
- Payment Information: We do NOT store your sensitive credit/debit card numbers or UPI PINs. All online payments are securely processed through RBI-authorized payment gateways (e.g., Razorpay, Paytm, Cashfree).
D. Device & Technical Information
- Device model, Operating System version, unique device identifiers (FCM token for push notifications), IP address, app crash logs, and network connection status.
2. How We Use Your Information
We process your data strictly for legitimate operational purposes:
- To process, fulfill, and deliver your food and dine-in orders.
- To provide real-time order tracking and communicate order status via push notifications and SMS.
- To facilitate customer support and resolve order disputes or refunds.
- To prevent fraud, verify accounts via OTP, and ensure secure digital transactions.
- To comply with statutory legal requirements under Indian law.
3. Sharing & Disclosure of Information
We do not sell your personal data to third parties. We share data only with:
- Restaurant Partners: Order items and your name/delivery instructions to prepare your food accurately.
- Delivery Partners: Your delivery address, phone number (for delivery coordination), and GPS coordinates to deliver your order.
- Payment Processors: RBI-compliant payment gateways to verify transaction settlements.
- Cloud & Security Providers: Google Firebase (Authentication & Cloud Messaging) and Google Maps API (Location and Navigation).
- Law Enforcement / Regulatory Authorities: When required by applicable Indian laws or court orders.
4. Data Retention and Security
We adopt industry-standard security measures including SSL/TLS encryption, secure database access controls, and regular audits to protect your data. Your personal data is retained only as long as necessary to provide services and fulfill legal accounting requirements.
5. Your Rights Under Indian DPDP Act 2023
As a data principal under Indian law, you have the right to:
- Access & Summary: Request a summary of personal data processed by us.
- Correction & Update: Edit your name, email, and saved addresses directly in your App profile.
- Account & Data Deletion: You can request permanent account and data deletion directly from the App Settings (Profile ➔ Delete Account) or by writing to our Grievance Officer.
- Withdraw Consent: You may revoke location, notification, or storage permissions anytime via your device settings.
6. Children's Privacy
Ayesha services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.
7. Grievance Officer (India Compliance)
In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, the details of our Grievance Officer are as follows: