Overview: This Privacy Policy governs the collection, storage, and processing of partner information through the Ayesha Restaurant Partner Application. Ayesha is committed to maintaining the confidentiality and integrity of restaurant partner data in accordance with India's DPDP Act, 2023, FSSAI guidelines, and Information Technology Act, 2000.
1. Information We Collect from Restaurant Partners
To register, onboard, and facilitate restaurant business operations on Ayesha, we collect:
A. Business & Personal Information
- Owner / Manager Details: Name, Email, Phone Number, Business Identification, and KYC documents (PAN, Aadhaar/Passport).
- Restaurant Information: Restaurant Name, Business Address, Geo-coordinates, Operating Hours, Logo, Food & Cover Photos.
- Regulatory Licenses: FSSAI Registration/License Number & Certificate, GSTIN Certificate (if applicable).
B. Financial & Banking Information
- Bank Account Number, IFSC Code, Account Holder Name, Bank Branch, and Cancelled Cheque image for weekly/daily payout settlements.
C. Menu, Product & Pricing Data
- Food categories, item names, descriptions, prices, discounts, tax configurations, allergen info, and stock availability status.
D. Device, Audio & Media Permissions
- Camera & Storage: To upload food images, restaurant banners, bills, and license documents.
- Notifications & Audio/Ringtone: To deliver real-time high-priority incoming order alerts so orders are never missed.
- Bluetooth / Thermal Printer: To print physical KOT (Kitchen Order Tickets) and customer receipts via thermal printers.
2. Purpose of Data Processing
- To onboard restaurant merchants and comply with FSSAI food safety regulations.
- To receive, manage, and confirm customer food orders and dine-in table reservations.
- To calculate commissions, process partner payout disbursements, and issue GST tax invoices.
- To provide business analytics, sales summaries, and customer feedback insights.
- To prevent fraudulent orders and resolve merchant-customer or merchant-rider disputes.
3. Data Protection and Confidentiality
We maintain strict administrative, technical, and physical safeguards. Bank account and KYC details are encrypted in transit and at rest. Partner business data is never sold or shared for unauthorized advertising.
4. Merchant Rights and Account Termination
Restaurant partners can update menu items, prices, and operating hours anytime in the app. Partners wishing to deactivate their restaurant listing or request data deletion can contact their Account Manager or the Grievance Officer.
5. Grievance Redressal (India)